Terms of Service for Formahand stores

Formahand is operated by Macro Conquer. This page is the plain summary of what applies to a Formahand store; the full document is published by Macro Conquer. Where the two differ, the full document applies.

1. The service

Formahand hosts online stores: a storefront, catalog, checkout through your own payment processor, order and shipping tools, email, automations, an API and an MCP server for agents. You open a store with a Formahand account, agree to these terms and the privacy policy once per store, and are responsible for what the store sells, its policies, taxes and the lawfulness of the goods.

2. Fees

Formahand charges only what the pricing page shows; the same numbers drive the dashboard and the API.

Card and PayPal orders on the Free plan: a platform fee of 1% of the product subtotal (shipping excluded). It is collected by Stripe as an application fee at checkout and refunded in proportion when you refund an order. Growth and Pro pay 0%. Manual, bank-transfer and cash-on-delivery orders never carry a fee.
Subscriptions: Growth $24 a month ($19 billed annually), Pro $59 a month ($49 annually), billed by Stripe and cancellable at the end of the period.
Formahand Shipping labels: postage at cost plus 8% / 5% / 4% on Free / Growth / Pro, at least $0.10 per label.
Beyond the plan's allowances: custom domains $2 a month each; email your store sends from its own domain (order, automation and campaign email; never the emails Formahand sends you) 500 a month free then $1 per 1,000 / 1,500 a month for $5 a month then $0.75 per 1,000 / 10,000 a month for $10 a month then $0.50 per 1,000, depending on the email tier you choose; media on Free $0.05 per GB-month past 10 GB. Automation runs, API calls and MCP calls are never billed.

Nothing billable happens without a card on file. A feature with a price beyond your plan (an extra domain, media past the allowance, email past the allowance, a live shipping label) refuses with a message telling you what it would cost until you add a card under Integrations or upgrade; Formahand never charges a store silently.

2b. Payments and tax

Tax is worked out by your payment processor from the registrations you give us, and only for the places those registrations name. You are responsible for the accuracy of the tax registrations and tax settings you — or an agent, app or API token acting for your store — provide. A registration added with a token binds you, because you issued the token. Formahand does not verify registrations with any tax authority and does not check whether you are obliged to register anywhere: where there is no registration, orders are taxed at nothing, and watching your own thresholds is yours. Every registration is recorded with who added it, when and from where. If your processor refuses or withdraws a registration, Formahand pauses tax for your store and tells you; repeated incorrect tax information may lead to tax features being paused, to tax settings being changeable only by a signed-in owner, and to the store being suspended under clause 8.

3. Monthly statements

Everything except the subscription and the checkout fee goes on one statement per store, issued on the 1st for the month that ended: label markups, extra domains, email and media overage, and a paid plan. The card on file is charged once for the total; a statement of zero is recorded and nothing is charged. You receive the statement by email, and it is always visible under Settings → Plan & billing and through the API. A declined card or a statement that needs review (a label in another currency) is settled with you by email; the store keeps running.

4. Promotions

A promotion lowers one of the rates above, never raises it. Promotions come as codes you enter under Settings → Plan & billing; each has its own expiry or redemption limit, shown where it is applied. Formahand may retire a promotion for new stores; a promotion already applied to your store keeps its stated duration.

5. Email

Order and shipping emails go to your buyers only from a sending address on a domain you own and have verified; until then no email leaves your store. Marketing email is allowed only from a domain you own and have verified, only to people who agreed to hear from you, always with a working unsubscribe link, and within the plan's monthly and warm-up limits. Sending pauses automatically when more than 5% of recent messages bounce or more than 0.1% are reported as spam, and stays paused until a review; Formahand may also pause a store's sending at any time for abuse. Every message your store sends counts against your email allowance, including the test messages you or your agent send to yourself while setting sending up. Buying lists, sending to people who did not opt in, or sending from an address you do not own ends the store's sending rights.

6. Idle stores

A store with no sign-in, order, publish or API call for 90 days is marked idle and its owner is emailed. After 180 days the storefront shows a holding page instead of the shop. Nothing is deleted: products, orders, settings and domains stay, and the owner reactivates the store from the dashboard at any time.

7. Your data

Every store's data is kept separate from every other store's; no store can read another's data. Your catalog, orders and customers are yours: you can export them at any time, and Formahand uses them only to run your store, to bill it and to answer your support requests. The privacy policy says what is collected and which categories of processor handle it.

8. Acceptable use, suspension, liability

You may not use a store for anything unlawful, for goods your payment processor forbids, or in a way that harms other stores or the platform (spam, abuse of the API, attempts to reach another store's data). Formahand may suspend a store that does, after notice where possible. The service is provided as is; Formahand's liability for a store is limited to the fees that store paid in the twelve months before a claim. Disputes follow the law of the State of Delaware, USA.

9. Changes

When these terms change materially the version above is bumped and every store is asked to accept the new version once, in the dashboard, before it continues. Questions can be directed to Macro Conquer.

Version 2026-10-03.